{"id":12039,"date":"2020-07-14T16:55:44","date_gmt":"2020-07-14T14:55:44","guid":{"rendered":"http:\/\/irtagroup.com\/services\/assistance-technique\/"},"modified":"2020-07-19T14:08:20","modified_gmt":"2020-07-19T12:08:20","slug":"assistance-technique","status":"publish","type":"page","link":"https:\/\/irtagroup.com\/fr\/services\/assistance-technique\/","title":{"rendered":"Assistance technique"},"content":{"rendered":"

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IRTA Group consacre une grande partie de ses ressources au service d’assistance technique, car nous consid\u00e9rons le service client comme le meilleur moyen d’\u00e9tablir des liens durables avec le constructeur.<\/p>\n

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Le maintien de cette confiance dans le temps est la meilleure garantie pour vous assurer qu’\u00e0 l’avenir, quels que soient vos besoins, vous continuerez \u00e0 compter sur nous.<\/p>\n

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Assistance technique sp\u00e9cialis\u00e9e<\/h3>\n <\/div>\n
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Nos professionnels, avant de quitter nos installations, ont travers\u00e9 une p\u00e9riode d'apprentissage suffisamment longue pour qu'ils puissent r\u00e9soudre efficacement le probl\u00e8me qu'ils peuvent rencontrer lorsqu'ils sont envoy\u00e9s en assistance. Pour cela, la ma\u00eetrise de la pr\u00e9cieuse communication avec la personne en charge de la machine d'emballage est tr\u00e8s importante pour qu'il puisse exposer le probl\u00e8me et que nous puissions \u00e9tablir le bon diagnostic ou prendre le mat\u00e9riel de rechange appropri\u00e9 pour l'intervention.<\/p>\n\n <\/div>\n <\/div>\n<\/div>[vc_empty_space height=\u00a0\u00bb60px\u00a0\u00bb]

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Grand stock de mat\u00e9riel dans notre usine centrale<\/h3>\n <\/div>\n
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\u00c0 la fois \u00e9lectrique et m\u00e9canique pour \u00eatre en mesure de r\u00e9soudre le probl\u00e8me du client sans avoir besoin de d\u00e9placements inutiles ou de d\u00e9penses \u00e9vitables, \u00e0 condition que le client l'exige, car beaucoup de nos clients ont leur propre \u00e9quipement pour l'entretien de leurs installations.<\/p>\n\n <\/div>\n <\/div>\n<\/div>[vc_empty_space height=\u00a0\u00bb60px\u00a0\u00bb][vc_column_text css_animation=\u00a0\u00bbappear\u00a0\u00bb]<\/p>\n

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Service apr\u00e8s-vente<\/h3>\n <\/div>\n
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Cela permet de suivre toutes les installations ou machines de nos clients, d'anticiper leurs besoins ou de les aider dans la mesure du possible \u00e0 effectuer une maintenance pr\u00e9ventive et \u00e0 corriger les \u00e9ventuels d\u00e9fauts acquis dans la manipulation de leurs \u00e9quipements. Pour IRTA Group, la vente ne se termine pas lorsque le contrat d'achat-vente est sign\u00e9. Pour notre entreprise, la confiance et l'am\u00e9lioration de la relation avec nos clients au jour le jour est la chose la plus importante, c'est pourquoi nous essayons de toujours avoir un retour d'information. De cette fa\u00e7on, nous sommes \u00e0 jour avec les besoins et les pr\u00e9occupations de nos clients et nous les aidons \u00e0 am\u00e9liorer la derni\u00e8re partie du processus de production qui n'est peut-\u00eatre pas le plus important pour eux, mais aujourd'hui, si quelque chose peut donner une valeur ajout\u00e9e au produit, c'est l'image du packaging ou de l'emballage.<\/p>\n\n <\/div>\n <\/div>\n<\/div>[vc_empty_space height=\u00a0\u00bb60px\u00a0\u00bb]

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T\u00e9l\u00e9-assistance<\/h3>\n <\/div>\n
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En compl\u00e9ment des trois machines pr\u00e9c\u00e9dentes, nos machines sont \u00e9quip\u00e9es en standard d'un routeur int\u00e9gr\u00e9, avec lequel vous pouvez \u00e9tablir une connexion \u00e0 distance \u00e0 la machine et effectuer les r\u00e9glages requis par le client, corriger les erreurs, modifier les param\u00e8tres ou les adapter \u00e0 des exigences sp\u00e9cifiques. du client ou peut facilement tester si l'erreur ou l'anomalie n\u00e9cessite l'envoi d'une \u00e9quipe SAT ou si elle peut \u00eatre corrig\u00e9e \u00e9lectroniquement. En cas de panne, nous pouvons fournir aux techniciens SAT le mat\u00e9riel de remplacement appropri\u00e9 afin que la machine reste en parfait \u00e9tat apr\u00e8s une seule visite ou intervention.<\/p>\n\n <\/div>\n <\/div>\n<\/div>[vc_empty_space height=\u00a0\u00bb60px\u00a0\u00bb][vc_column_text css_animation=\u00a0\u00bbappear\u00a0\u00bb]<\/p>\n

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Delegaciones comerciales de Irta Group<\/h3>\n <\/div>\n
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Europe<\/span><\/h4>\n

Espagne, Portugal, France, Royaume-Uni, Pays-Bas,
\nAllemagne, Pologne, Estonie, Russie[\/vc_column_text][vc_empty_space][vc_column_text]<\/p>\n

Am\u00e9rique :<\/span><\/h4>\n

Chili, P\u00e9rou, \u00c9quateur[\/vc_column_text][vc_empty_space][vc_column_text]<\/p>\n

Afrique :<\/span><\/h4>\n

Alg\u00e9rie, \u00c9gypte[\/vc_column_text][vc_empty_space][\/vc_column][vc_column width=\u00a0\u00bb1\/2″][vc_single_image image=\u00a0\u00bb12045″ img_size=\u00a0\u00bblarge\u00a0\u00bb add_caption=\u00a0\u00bbyes\u00a0\u00bb onclick=\u00a0\u00bbzoom\u00a0\u00bb css_animation=\u00a0\u00bbappear\u00a0\u00bb][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=\u00a0\u00bb60px\u00a0\u00bb][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row content_width=\u00a0\u00bbgrid\u00a0\u00bb][vc_column][vc_column_text el_class=\u00a0\u00bbsubtitle\u00a0\u00bb] IRTA Group consacre une grande partie de ses ressources au service d’assistance technique, car nous consid\u00e9rons le service…<\/p>\n","protected":false},"author":1001009,"featured_media":0,"parent":12019,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12039","page","type-page","status-publish","hentry"],"rankMath":{"parentDomain":"irtagroup.com","noFollowDomains":[],"noFollowExcludeDomains":[],"noFollowExternalLinks":false,"featuredImageNotice":"L\u2019image en vedette devrait \u00eatre au moins 200 par 200 pixels pour \u00eatre utilis\u00e9 par Facebook et d\u2019autres sites de m\u00e9dias sociaux.","pluginReviewed":false,"postSettings":{"linkSuggestions":true,"useFocusKeyword":false},"frontEndScore":false,"postName":"assistance-technique","permalinkFormat":"https:\/\/irtagroup.com\/fr\/%pagename%\/","showLockModifiedDate":true,"assessor":{"focusKeywordLink":"https:\/\/irtagroup.com\/wp-admin\/edit.php?focus_keyword=%focus_keyword%&post_type=%post_type%","hasTOCPlugin":{"luckywp-table-of-contents\/luckywp-table-of-contents.php":"LuckyWP Table des mati\u00e8res"},"primaryTaxonomy":false,"serpData":{"title":"","description":"Assistance technique et t\u00e9l\u00e9assistance. 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